Principle #18: Be Sympathetic With The Other Person’s Ideas And Desires
Stephen Grellet, a prominent French-born American Quaker missionary, epitomizes the reasons for this Dale Carnegie principle with his statement, “I expect to pass through this world but once. Any good that I can do, or any kindness that I can show to my fellow man, let me do it now. Let me not defer or neglect it, for I shall not pass this way again.”
This principle says put yourself in the other person’s shoes and see the situation from their perspective. Too often with our employees we are unwilling to see the situation from their perspective because as leaders we want the work done in the way we expect and completed when we expect it.
Example: Suzy came to me with her ideas on a project she was working. She presented evidence that supported her ideas on the project. I could have easily said no I want you to do it my way. Instead I listened to her ideas and allowed her to complete the project in the way she wanted.
What was the result? The project was a complete failure. However, Suzy worked double-time to fix it and she now has the confidence to bring forward her ideas and desires. I was able to build an environment that allowed employees to bring forth their ideas without fear if they failed. Steve Jobs set the standard for this approach and look how successful Apple was under his leadership.
PRINCIPLES FROM “HOW TO WIN FRIENDS AND INFLUENCE PEOPLE.”
(By Dale Carnegie *1888-1955* founder of the Carnegie Course)