What do good consultants and surgeons have in common?
Let’s say you are having a problem with your left knee. It’s not getting any better. In fact, it’s getting worse. Your mobility becomes more and more limited, it is time to do something about it. The answer? Find an orthopedic surgeon, book an appointment, and tell them you are ready for surgery.
You have identified your pain and a surgeon. Now, the only thing left is to set a time and date to operate, right?
First, Do No Harm
No reputable surgeon would even consider such a thing; they don’t let patients’ self- diagnose and prescribe the remedy. They rely on the patient to provide vital information: specific movements which cause pain, history of previous injuries or accidents, lab work, x-rays, and MRI’s to determine the best course of action. They don’t rush into surgery when other forms of remedy are available. Remember the medical motto from Hippocrates, “do no harm” (Epidemics, 1780).
Recently I spoke with a manager who was interested in our program, Leadership Training for Managers. I asked about her desires for the program. I discovered that she wanted to connect better with her team to accomplish the organizational goals. Communicating effectively and gaining buy-in from her team were her highest priorities.
Second, Do Good
Knowing her objectives, I recommended a better course of action for her to achieve her goals. She actually registered for a different training program (The Dale Carnegie Course), which better equipped her to accomplish the dynamics she desired for working with her team.
I easily could have let her sign up for Leadership Training for Managers, which she self-prescribed. Morally and ethically I could not do that. It would not provide the training she desired. With the course I suggested, she now has the people skills necessary for leadership. Moving forward, she will benefit much more from the Leadership Training for Managers program if and when she wants to register for this program.
Consultants – like surgeons – listen to the symptoms, ask clarifying questions, identify the source of the problem, and prescribe accordingly. When we do this, our clients will be grateful we saved them time and money by fully understanding their challenges. Click here to see our clients talk about their return on investment from the Dale Carnegie Course.