Category: Customer Service

3 Secrets to Convert Conflict into Trust

The typical American workplace is often rife with clashing egos, ideas, and agendas.

Is Mother’s Day a “Hallmark Holiday”?

My son, Hogan, is wildly intelligent and resourceful, for a four-month old.

3 Ways to Listen Like Alexa

Look, I realize that the topic of effective listening has received more than it’s fair share of blog attention. But, before you decide to move on and read something else, consider learning a few things about listening from a surprising source.

Great Leaders Don’t Have Road Rage

The driver, in view of my rear view mirror, is visibly irate, yelling and pumping fists in the air, and making some other unfriendly gestures to communication frustration.