Category: Customer Service

An Uncommon “Ray” of Sunshine for the Airlines

He was an attendant on my American Airlines flight from Houston to DFW not too long ago, and he was on a mission to exceed expectations!

What is a “Trusted Advisor” Outside of Sales?

When we say trusted advisor, we naturally think of sales. But it goes beyond sales…

One Way to Commit Career Suicide

So you have an incredibly busy week ahead, full of important meetings and exciting projects.  Then the bomb drops.  One of your close friends has a heart attack and dies.

3 Secrets to Convert Conflict into Trust

The typical American workplace is often rife with clashing egos, ideas, and agendas.

Is Mother’s Day a “Hallmark Holiday”?

My son, Hogan, is wildly intelligent and resourceful, for a four-month old.